Privacy & Policy
Effective Date: 09 October 2024
Thank you for visiting esobati.com website & app. This Privacy & Policy page outlines how we collect, use, disclose, and protect your personal information when you use our website & app. Please read this document carefully to understand our practices regarding your personal information and how we treat it.
Information We Collect:
- Personal Information: When you visit our website & app, we may collect certain personal information, such as your name, email address, contact number, and any other information you provide voluntarily through our online forms or communications.
- Usage Data: We may collect non-personally identifiable information about your visit to our website & app, including your IP address, browser type, device information, operating system, and the pages you visit.
- Location Data: We may collect location data to help provide location-based services, such as finding nearby doctors or hospitals.
- Device Information: Information about your mobile device, including hardware model, operating system, and unique device identifiers.
- Medical Data: Prescription images you upload for medicine delivery or enquiries about surgeries.
- Health Service Data: Details related to your appointment, such as medical store preferences, and enquiries regarding operations or medicine.
- Ambulance and Job Information: Information such as your requests for ambulance services and job applications for hospitals.
How We Use Your Information
We may use your information for the following purposes:
- Appointment Booking: Facilitate booking and confirmation of appointments with doctors.
- Medical Store List & Prescription Upload: Allow users to upload prescriptions for medicines. Our admin will contact you to provide medicines based on your uploaded prescription and preferences.
- Ambulance Services: Provide a list of ambulances, including contact details, to assist in emergencies.
- Job Listings: Display available jobs in hospitals and medical institutions. You can submit your resume for the admin to forward to relevant employers.
- Operation Enquiry & Quotation: When you enquire about medical procedures, our admin will communicate with hospitals and provide you with quotations for the procedure from various hospitals.
- Notifications: To send you appointment-related alerts and confirmations.
- Improving Services: To better understand user needs and improve app functionality, including user experience and data security.
Compliance with Google Play’s Health Content and Services Policy
Our app adheres to Google Play’s Health Content and Services Policy by ensuring that all health-related information shared is secure and only accessible to authorized individuals (admins and healthcare providers). We only collect and store data relevant to your appointments, and no sensitive medical information is stored unnecessarily.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our website & app. Cookies are small files that a website & app sends to your device’s browser, which enables the site to recognize your browser and capture certain information. You can modify your browser settings to reject cookies or notify you when a cookie is being sent.
- We may also use third-party analytics services that employ cookies and tracking technologies to gather information about website & app usage and provide us with statistics and analysis.
Data Sharing and Disclosure:
- We do not sell, trade, or otherwise transfer your personal information to outside parties unless we have your consent or are required by law..
- We may share your personal information with trusted third-party service providers who assist us in operating our website & app, conducting our business, or servicing you. However, these parties are obligated to maintain the confidentiality of your information.
- We may disclose your information when we believe it is necessary to comply with the law, enforce our site policies, protect ours or others’ rights, property, or safety.
- Healthcare Providers: Relevant details will be shared with hospitals, medical stores, and ambulance services based on your preferences and requests.
- Medicine Delivery: If you upload a prescription, this information will be shared with the admin and relevant pharmacy to facilitate delivery.
- Hospital Job Applications: Your resume will be shared with medical institutions when you apply for job listings via our platform.
Data Security:
- We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction.
- Despite our efforts, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
User Rights:
You can control and manage your privacy preferences in the following ways:
- Account Information: You may update or delete your account information at any time through the App settings.
- Push Notifications: You may opt-out of receiving push notifications by changing your device settings.
- Location Data: You can disable location tracking through your device’s settings if you no longer wish to share this data.
Third-Party Website & apps:
Our website & app may contain links to third-party website & apps. We do not control or endorse the privacy practices of these website & apps. We encourage you to review the privacy policies of these website & apps before providing any personal information.
Children’s Privacy:
Our website & app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
Changes to Privacy & Policy:
We may update this Privacy & Policy page from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website & app.
Contact Us:
If you have any questions or concerns about this Privacy Policy, feel free to contact us at
If you have any questions or concerns about this Privacy Policy, feel free to contact us at
Email : esobati21service@gmail.com
Call : +91- 9420155824