At esobati.com we strive to connect patients with qualified doctors for convenient online consultations. This policy outlines the situations under which a refund may or may not be issued for online doctor appointment bookings.
Non-Refundable Bookings
Please note that all online doctor appointment bookings made through our website are considered non-refundable. This includes cancellations initiated by the patient for any reason.
Reasons for Non-Refundable Policy:
1.• Doctor Time Commitment: Doctors reserve specific time slots for appointments. When a patient cancels, the doctor's time remains unavailable to other patients.
2.• Platform Fees: We incur processing fees associated with each booked appointment. These fees are non-refundable.
To avoid any misunderstandings, we strongly encourage you to:
• Carefully review the doctor's profile and qualifications before booking an appointment.
•Confirm the appointment date and time before finalizing your booking.
•Double-check that you can attend the appointment before booking.
Exceptions
While cancellations are generally non-refundable, we may consider exceptional circumstances on a case-by-case basis. This could include:
• Doctor Cancellation: If the doctor cancels the appointment due to unforeseen circumstances, we will work to reschedule you.
• Technical Issues: If technical problems with our platform prevent you from attending your appointment, a full refund may be issued.
Contact Us
If you have any questions regarding this policy or believe you may have a qualifying exception for a refund, please do not hesitate to contact us at esobati21service2@gmail.com or +91 9420155824.
We appreciate your understanding.
